The fine print, kept short
Terms & conditions
KALA Bakery + Coffee is operated by Cascadia PNW Holdings Ltd, 3507 32nd Street, Vernon, BC. By ordering from us — online or at the counter — you agree to these terms. They're short on purpose.
Orders & payment
Online orders are paid when placed; card payments are processed by Square. Prices include listed modifiers, and GST is added at checkout. Everything is baked in small batches, so if we can't make something you ordered, we'll contact you and refund the difference or the order — your pick.
Text messaging program
If you opt in to order-status texts from KALA Bakery + Coffee, we send an order confirmation and a message when your order is ready for pickup — typically 1–3 messages per order. If you sign in with your phone number, we also text you the one-time code you requested. We never send marketing texts. Message and data rates may apply; message frequency varies with how often you order. Consent is not a condition of purchase. Reply STOP to any message to opt out, or HELP for help — you can also reach us at hello@kalavernon.ca or (778) 475‑1579. How we handle your number is in our privacy policy — we never sell or share it.
Gift cards & Kala Credit
Gift cards and Kala Credit never expire and carry no fees. They can be spent on anything on the menu but can't be redeemed for cash except where the law requires it.
Loyalty points
Points accrue on what you actually pay and are redeemable as money off future orders. They have no cash value and stay attached to your phone number or account.
Questions
Anything unclear, or something went wrong with an order? Email hello@kalavernon.ca or ask at the counter — we'll sort it out.
Last updated September 2, 2026. If these terms change, this page changes first.
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